Check out this video, "Wikis in Plain English" for more info on what wikis are and how they are used. I think wikis are neat way to gather input from people - esp. in terms of major projects that require lots of planning. Setting up a wiki for strategic planning or summer reading planning might be a good way to generate lots of ideas and discussion - without having to hold a meeting!
Library Success: a best practices wiki is a neat resource - some of the categories are more detailed than others, but it's definitely worth a look. I came across an interesting document "The Angry Customer" from the Memphis Public Library.
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